Operation guarantee of MEDOX supply service

54321 after-sales service model

5-minute quick response mechanism: monitor device status 24/7, respond to alarm devices within 5 minutes and perform necessary backend intervention

4-layer technical support team: local operation and maintenance team, strong ROC team, senior air separation expert team, and strategic supplier team

3-month equipment inspection and maintenance: The equipment is in normal operation, and the operation and maintenance team conducts on-site inspections and maintenance of the equipment every 3 months

2-hour solution development: Based on customer feedback on oxygen usage on-site, develop a solution and implementation details within 2 hours

1-day on-site arrival: In response to equipment malfunctions, technical service personnel will arrive at the fault site within 1 working day and arrange side by side

Maintenance services

The company undertakes installation, commissioning, renovation and upgrading, fault detection, maintenance and repair services for oxygen production equipment and medical gas engineering. It can provide spare parts and safety assessment reports that meet the safety requirements for equipment use.